By using Al Hamd Dry Cleaners's services, you agree to be bound by these Terms and Conditions. These terms apply to all users of our laundry and dry cleaning services, including pickup and delivery.

If you do not agree with any part of these terms, please do not use our services.

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Al Hamd Dry Cleaners provides professional laundry, dry cleaning, steam ironing, shoe cleaning, bag cleaning, sofa cleaning, carpet cleaning, and curtain cleaning services.

All services are subject to availability and may vary by location. Service descriptions and pricing are available on our website and can be confirmed at the time of booking.

We reserve the right to refuse service for items that are excessively soiled, infested, or pose health and safety risks.

Customers can schedule pickup through our website, mobile app, phone, or WhatsApp. A valid phone number and pickup address are required.

Pickup and delivery time slots are subject to availability. We will make reasonable efforts to accommodate your preferred timing.

In case of unavailability or unforeseen circumstances, we will notify you and reschedule at your convenience.

All prices are in Indian Rupees (INR) and are subject to change without prior notice. Current pricing is available on our website and will be confirmed before service.

Payment can be made via cash, UPI, credit/debit card, or online payment methods. Payment is due upon delivery unless otherwise agreed.

Minimum order charges may apply for certain services or locations.

Any promotional offers or discounts are subject to specific terms and conditions and cannot be combined unless stated otherwise.

Customers must check all pockets and remove valuables, important documents, money, jewelry, and non-washable items before handing over garments.

Please inform us of any stains, damage, or special care requirements at the time of pickup. Special instructions must be clearly communicated.

Customers are responsible for accurately describing items and their cleaning requirements.

Al Hamd Dry Cleaners is not responsible for items left in pockets, shrinkage of items not suited for the cleaning process, or color bleeding from poor-quality dyes.

We take utmost care in handling your garments. However, we cannot guarantee against damage to delicate fabrics, buttons, trims, or embellishments that may occur during the normal cleaning process.

Our maximum liability for lost or damaged items is limited to 10 times the cleaning charge or ₹5,000, whichever is lower, unless declared value insurance is purchased at the time of drop-off.

Claims for damaged or lost items must be reported within 7 days of delivery. We will not be liable for claims reported after this period.

We are not liable for damage caused by manufacturing defects, weak fabrics, or items cleaned against our recommendations.

Al Hamd Dry Cleaners provides a 100% satisfaction guarantee. If you're not satisfied with our service quality, we will re-clean the item free of charge.

Standard turnaround times vary by service type and are communicated at the time of booking. Express services may be available for an additional charge.

Turnaround times are estimates and may vary due to volume, weather conditions, or unforeseen circumstances. We will inform you of any significant delays.

Items not collected within 30 days of completion will be considered abandoned. Al Hamd Dry Cleaners reserves the right to donate or dispose of such items.

Cancellations must be made at least 2 hours before the scheduled pickup time. Cancellations can be done via phone, WhatsApp, or through our customer service.

For cancellations made after pickup, charges may apply depending on the stage of processing.

Refunds for prepaid services will be processed within 7-10 business days to the original payment method.

In case of service failure on our part, a full refund or re-service will be provided.

Free pickup and delivery services are available within our service areas. Delivery charges may apply for areas outside our standard service zones.

Customers must be available at the provided address during the scheduled time slot. If unavailable, additional charges may apply for re-delivery.

Deliveries are made to the address provided by the customer. We are not responsible for deliveries made to incorrect addresses provided by customers.

Proof of identity may be required at the time of delivery to ensure security.

We respect your privacy and protect your personal information in accordance with our Privacy Policy.

Customer information is used solely for providing services, communication, and improving service quality.

We do not share customer information with third parties except as required for service delivery or by law.

The following items are not accepted for cleaning: items contaminated with hazardous materials, flammable substances, items infested with pests, or items with biohazard contamination.

We reserve the right to refuse cleaning of any item that poses a risk to health, safety, or equipment.

Al Hamd Dry Cleaners is not liable for any consequences arising from customers submitting prohibited items.

All content on the Al Hamd Dry Cleaners website and marketing materials, including logos, text, images, and designs, are the property of Al Hamd Dry Cleaners or its licensors.

Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

Any disputes arising from the use of our services shall be resolved through amicable negotiation.

If resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of courts in Delhi, India.

For any questions regarding these Terms and Conditions, please contact us:

Email: hello@alhamddrycleaners.com

Phone: +91 78349 90903

Address: F-25, Thokar No. 4, Abul Fazal Enclave Part 1, Abul Fazal Enclave, Jamia Nagar, Okhla, New Delhi, Delhi 110025